CUSTOMER FAQ

Shipping rates start at $4.05 and they go up depending on calculated package weight! Though, if you're ordering $99 of Battle Balm or more, your shipping is FREE!

You should either get an email (default) or text message with updates to your order. If you didn't get an email, check your spam folder! In your order status, you may see:

In Transit - Your order has left our warehouse and is headed toward you!

Delivered - Your order is in your mailbox waiting for you!

If you are quick enough, you can reply to the Order Confirmation email to request a change or cancellation. If you received a text message order confirmation, you will need to email us with your request or fill out our contact form here!

If your order hasn't shipped yet, we will be able to halt the existing order and update with your requested change or cancellation.

If we have already processed your order, we may not be able to cancel it. But, do not worry! Contact us and we'll work our magic to make everything right!

If you're ordering 1-3 units, we usually ship via USPS First Class Mail. The typical transit time is 2-7 days.
If you're ordering loads of Battle Balm like a boss, we will ship either USPS Priority, UPS, or FedEx. The typical transit time is 2-5 days.

Sometimes we ship orders in multiple packages. If you're missing part of your order, it is possible that it is still on it's way. If you would like clarification, just contact us and we'd be happy to help!

We are always trying to reduce your shipping charges and our shipping costs. Therefore, we will do our best to optimize shipping costs, shipping times, and convenience for everyone. Below are the 3 major shipping carriers that we use.

USPS - We use First Class Mail for most orders below 1lb. We use Priority Mail for most orders above 1lb.

Most of the time, a happy USPS, UPS, or FedEx driver will drop off your Battle Balm package with a smile, knowing that you made another great choice in your life! If you are ordering internationally, your mail carrier will depend on your location and shipping options.

The short answer is yes! If it has an address and is not guarded by dogs, a chain link fence and/or an alligator filled moat, we can probably get a package there!

Some international shipments will require customs fees be paid before they are released to you. Unfortunately, we are not sure when and what the charges may amount to. These fees are not covered by Battle Balm. Please check with your mail carrier or customs office to clarify when and what charges are typical for your destination from the United States.

Of course we do! It even has information on both domestic and international shipment! Here it is, in all it's glory!

We have a 100% money back guarantee on our products. If they do not meet your satisfaction, please send them back for a full refund (minus shipping charges, of course).

Refunds will be issued back to your original form of payment.

Click here for more detailed return information.

We're happy to help. Just contact us to get the ball rolling.

You do not need an RMA for returns at this point in time. Just let us know that you are making a return by emailing us with your order number and reason for return.

If you are packing up your product, please try to use the original packaging, if possible. If that's not possible, it's still ok. We'd just like to minimize packaging waste!
Mail package to our mailing address here:
ATTN: RETURNS

BATTLE BALM

PO BOX 712263

SAN DIEGO CA 92171

It's the cleanest, most natural, healthiest topical pain relief cream you can buy.

Battle Balm is the holy grail of all natural & organic topical pain relief products. Created in 2011 using a combination of ancient Chinese herbal medicine and modern extraction methods, Battle Balm uses medicinal principles that have stood the test of time. Combining the highest quality ingredients in a thoughtful, sustainable, & organic way gives us a product that was born to be legendary.

We answer every single question about Battle Balm on a page dedicated to the pain reliever with knockout power! Get all of the nitty gritty details here!

Yes! The Battle Balm brand name is broadening to represent more than just the greatest all natural & organic topical pain relief cream. It will also cover our non-topical analgesic line of products to naturally boost health and performance!

We don't usually have anyone sitting by the phones or in the chat room 24/7. But, we do try to get back to you as quickly as possible.

There are a few ways that you can reach out:

Contact us form

Email us

Facebook Messenger

We thought you'd never ask! Basically, we don't sell anything about you to anyone. Here's the privacy policy if you're really keen to read it!

Get excited because that document can be found here!